Frequently Asked Questions (FAQs)
Below you will find answers to the most common questions regarding our products, procedures, and company operations.
For any additional inquiries, you may contact us directly.
1. Do you work with private buyers?
No.
We operate only in B2B with verified companies, institutions, and industrial partners.
2. Do you provide procedures publicly?
No.
Procedures vary depending on the seller, refinery, or allocation holder, and are provided only after KYC/KYB verification.
3. What documents are required to request a quotation?
To receive an official quote, buyers must submit:
- Company Profile (KYC/KYB)
- LOI or ICPO
- Passport/ID of the signatory
- Product name and exact quantity
- Destination port
Incomplete requests cannot be processed.
4. Do you offer CIF or FOB?
We primarily work CIF, but FOB may be available depending on seller allocation and product availability.
5. Do you provide POP (Proof of Product)?
Yes, but only after verification and according to seller procedure.
POP is never given before compliance or without proper documentation.
6. What petroleum products do you supply?
We supply:
- EN590 10 ppm
- Jet A1
- D6 Virgin Fuel Oil
- Crude Oil
- Other refined petroleum products
All products depend on allocation and availability.
7. Do you supply industrial metals?
Yes.
We supply copper, aluminum, zinc, steel, nickel, alloys, and various industrial-grade metals.
8. Do you supply gold?
Yes.
We supply certified gold bars to institutional and industrial buyers, depending on availability and compliance.
9. Do you offer monthly contracts?
Yes, depending on:
- Seller allocation
- Buyer documentation
- Logistics capacity
- Product availability
10. In which regions do you operate?
We operate across:
- Europe
- China
- Hong Kong
- Singapore
- Middle East
- Vietnam
- South America
- United States
11. How long does it take to receive a reply?
We usually reply within 24–48 hours, depending on the complexity of the request.
12. What information do you require from sellers?
Sellers must provide:
- Full product specifications
- Available quantities
- Allocation details
- Company license
- Passport of representative
We verify every seller before engagement.
13. Do you accept brokers?
We work only with mandated representatives or direct company contacts.
Unverified intermediaries are not accepted.
14. Do you guarantee prices?
No.
Prices depend on:
- International market fluctuations
- Refinery allocations
- Logistics
- Product availability
We provide current pricing only after formal inquiry.
15. How can I start trading with you?
Send us your request including:
- Company details
- Product name
- Quantity
- Port of delivery
to:
📧 office@golobo.info
📞 +39 351 247 6768